top of page

Customer Support

Are you looking for more information about our products or company?

Is there a specific product that you are looking for but is not listed on our website? 

Use the form below.

We're Here to Help!

Fill out the form with any quarry on your mind and we'll get back to you as soon as possible

Thanks for submitting!

Chat with Our Support Team

Our Customer Support Team is available:

Monday to Sunday 06:00 -20:00

FAQ

Frequently Asked Questions

  • 1. Who owns the Java Grown Market website?
    The Java Grown Market website is owned and operated by CV Java Grown, located in Sukobubuk Village, Kec. Margorejo, Kab. Pati, Central Java.
  • 2. Who is CV Java Grown?
    The company CV Java Grown started in 2018 as a hydroponic farm, to provide lettuce and other vegetables grown sustainably at year-round capacity and fixed prices. As market needs evolve, CV Java Grown will expand in 2023 into the supermarket business, where it sells products from various manufacturers, among our own agricultural products.
  • 3. What is the Java Grown Market business idea?
    The business idea of Java Grown Market is: "We offer a wide range of quality grocery products at prices low enough so that as many people as possible will be able to afford them." Several other products and services will be added based on market demand, with the same “quality and affordability” concept.
  • 4. Can I distribute Java Grown products?
    Products marked Java Grown are our own hydroponic products as well as some traditional agricultural products. We do not offer it for resale to other retailers, but we can offer better prices for HORECA businesses.
  • 5. How to buy for HORECA business?
    Java Grown products can be purchased at a better price for HORECA businesses. All you need to do is contact us via email at info@javagrown.net or WhatsApp at 081326220776 and provide proof that you are a HORECA registered business. We will then provide further details on the process and pricing.
  • 6. Can I buy other products if I have a HORECA business?
    For businesses registered with HORECA, we can provide other products listed on our website that are not made by CV Java Grown at a more competitive price, but depending on the quantity required.
  • 7. How do I find out job vacancies at CV Java Grown?
    If you are outgoing, dedicated, have customer service goals and are interested in working, contact us via WhatsApp: 081326220776 or via the Contact US section of the website.
  • 8. How do CV Java Grown and Java Grown Market approach environmental issues?
    We strive to reduce our carbon footprint as much as possible by adopting a “reduce, reuse, recycle” operating style as well as by using renewable energy wherever possible and ethically sourced resources.
  • 1. How to order?
    Here are the steps of your shopping journey with us: 1. Go to a product category or use the Search bar to find the item you want to buy. 2. Check order details. 3. Confirm your shopping cart. 4. Provide shipping & billing information. 5. Select the shipping options available in your area that best suit your needs. 6. Choose one of our many available payment options and proceed with payment. 7. After the payment has been processed, you will see the “Success” page and you can now see the order in your account. 8. For a successful transaction, we will immediately send an order confirmation via email to you
  • 2. Why are there products on the website that I can't buy online?
    All products listed on Java Grown Market are carefully tracked for stock availability. Sometimes a product may be out of stock and will not be available for purchase for up to 24 hours. We will do our best to replenish as quickly as possible any products that are out of stock.
  • 3. Are prices fixed all year round for all products?
    Only for what CV Java Grown produces the price is fixed all year round. All other products will vary based on the supplier's price, but in general, we will price lower than most of our competitors.
  • 4. Can I order a large quantity?
    Most products have no limitations other than stock availability. For bulk purchases that require a specific company invoice, please email us at info@javagrown.net
bottom of page